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At CAI Networks, we treat each customer′s email or phone call seriously with our best engineers working with you immediately.

Each new WebMux or DnsMux product comes with one year renewable maintenance contract to cover all hardware / software and firmware. Extended maintenance contract may cover hardware warranty and software support. Bare board products may not include software support; some board level products only come with hardware warranty. Only product under maintenance contract entitles it for firmware update and software support. For customer with valid maintenance contract, we will work with you configuring the device, debugging the environment, troubleshooting any problem, providing suggestions, performing firmware updates remotely.

+ Maintenance Contract Service Scope

  • We will have knowledgeable engineers helping customers over the phone and email;
  • We will provide firmware updates and system upgrades;
  • We will do network packet analysis to troubleshoot any setup;
  • If the problem caused by our product, we will work with you to provide a solution;
  • With hardware warranty coverage, we will also repair any hardware failure.

  • + Support Hours

    Standard support is available Monday through Friday, 8:00 am - 5:00 pm Pacific Standard Time, excluding holidays. 24x7 support and other Gold and Premium maintenance contract can be purchased. Out of contract one time support or firmware update can also be purchased.

    + Maintenance Contract

    Maintenance contract may include hardware warranty and software support. All maintenance contract will be renewed automatically for an additional year when the original contract expired. Customer may cancel the maintenance contract at any time. Cancelling the maintenance contract will stop all the services in that contract.

    + Contacting Technical Support

    Online: Click here to fill out a Support Request form, which will immediately be sent to us.

    By email to WebMux Support: to
    By email to WebControl Support: to
    By email to other support: to

    By phone: Call our Southern California offices during our business hours of 8:00 am and 5:00 pm Pacific Standard time
    WebMux at +1 408-248-8960 .
    WebControl at +1 714-689-3362.
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