+ Limited Warranty Statement

CAI Networks warrants its products against defects in material or workmanship for the time periods and as set forth below. Pursuant to this Limited Warranty, CAI Networks will, at its option, (i) repair the product using new or refurbished parts or (ii) replace the product with a new or refurbished product. For purposes of this Limited Warranty, "refurbished" means a product or part that has been returned to its original specifications. In the event of a defect, these are your exclusive remedies.

Term: For a period of one year from the original date of purchase of the product, CAI Networks will, at its option, repair or replace with new or refurbished product or parts, any product or parts determined to be defective. This period may be extended if customer paid its maintenance renewal. If customer did not renewal the maintenance contract and its original warranty expired, recertification fee will be charged prior to any repair service.

This Limited Warranty covers only the hardware components packaged with the Product. It does not cover technical assistance for hardware or software usage and it does not cover any software products whether or not contained in the Product; Technical assistance and software usage are under support contract. Now all products include support contract. Without support contract or maintenance contract, any such software is provided "AS IS" unless expressly provided for in any enclosed software Limited Warranty. Please refer to the End User License Agreements included with the Product for your rights and obligations with respect to the software.

Instructions: To obtain warranty service, you must deliver the product, freight prepaid, in either its original packaging or packaging affording an equal degree of protection to the CAI Networks service facility specified. It is your responsibility to backup any data, software or other materials you may have stored or preserved on your unit. It is likely that such data, software, or other materials will be lost or reformatted during service and CAI Networks will not be responsible for any such damage or loss. A dated purchase receipt is required. We track each warranty service based on device serial number. For specific instructions on how to obtain warranty service for your product, product support, online knowledge database, frequently asked questions and firmware updates, please contact our support by email or phone.

Repair/Replacement Warranty: This Limited Warranty shall apply to any repair, replacement part or replacement product for the remainder of the original Limited Warranty period or for ninety (90) days, whichever is longer. Any parts or product replaced under this Limited Warranty will become the property of CAI Networks.

This Limited Warranty only covers product issues caused by defects in material or workmanship during ordinary use; it does not cover product issues caused by any other reason, including but not limited to product issues due to acts of God, misuse, limitations of technology, or modification of or to any part of the CAI product. This Limited Warranty does not cover CAI Networks products sold AS IS or WITH ALL FAULTS. This Limited Warranty is invalid if the factory-applied serial number has been altered or removed from the product.

LIMITATION ON DAMAGES: CAI NETWORKS SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OR CONDITION ON THIS PRODUCT.

DURATION OF IMPLIED WARRANTIES: EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.

Some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This Limited Warranty gives you specific legal rights and you may have other rights which vary from state to state or jurisdiction to jurisdiction. You may contact our support team for arranging warranty services, email us at or call us at (714) 550-0901